Privacy Policy

1. Introduction

At Bawa Hotels Private Limited("Bawa Hotels", "we", "our", or "us"), we respect your privacy and are committed to protecting the personal data of our guests, website visitors, and corporate partners. This Privacy Policy outlines how we collect, use, store, share, and safeguard your personal information when you visit our website, make reservations, or stay at any of our hotel properties across Mumbai, Gurgaon, Udaipur, and other destinations.

2. Information We Collect

We collect personal information necessary to deliver seamless hospitality services and fulfill regulatory hotel check-in requirements:

• Personal Identification Details: Full name, email address, phone number, home/business address, nationality, date of birth, gender, and government-issued identity documents (Passport, Aadhaar Card, Driving License, or Voter ID).
• Booking & Reservation Data: Stay dates, preferred room types, special dietary or mobility requests, flight details for airport transfers, and loyalty membership details.
• Financial Information: Credit/debit card numbers, billing addresses, UPI identifiers, and transaction history for processing payments securely.
• Technical & Browsing Data: IP address, device type, browser specifications, geographical location, cookies, and page interaction history on our digital channels.

3. How We Use Your Information

Your data is collected and processed for legitimate business purposes, including:

• Confirming, managing, and modifying your room reservations and event bookings.
• Providing customized in-room amenities, dining, and concierge services tailored to your preferences.
• Processing secure payment transactions and generating invoices.
• Sending booking confirmations, pre-arrival guides, and post-stay feedback requests.
• Informing you about exclusive privilege membership benefits, seasonal offers, and news (where you have opted in).
• Complying with statutory guest registration regulations mandated by local law enforcement and government authorities.

4. Data Sharing & Third-Party Partners

We do not sell, rent, or trade your personal information to third parties. We may share necessary details with trusted external partners under strict data privacy agreements:

• Service Providers: Central reservation engines, secure payment gateway processors, IT infrastructure vendors, and email communication platforms.
• Legal & Statutory Compliance: Police authorities, immigration officials, or legal authorities when required by applicable law, court order, or government regulation.

5. Data Security & Storage

Bawa Hotels employs robust technical, administrative, and physical security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. We utilize SSL encryption for data transmission and store confidential details on secure servers with restricted access.

6. Cookies & Tracking Technologies

Our website uses cookies and similar analytical tools to enhance your browsing experience, optimize site functionality, and provide relevant content. You can manage or disable cookie preferences directly in your web browser settings.

7. Guest Rights & Contact Details

You have the right to request access to your personal information, request corrections to inaccurate data, or opt-out of promotional communications at any time.