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Careers

Current Openings

Job Description
  • Deliver the brand promise and provide exceptional guest service at all times
  • Handle all guests and internal customer complaints and inquires in a courteous and efficient manner
  • Maintain positive guest and colleague interactions with good working relationship
  • Meet and greet all VIP guests, assist them with registration and room allotment
  • Handle guest complaints, concerns
  • Assist in taking guest check-in and check-out

You will be responsible to provide an excellent and consistent level of service to your customers.

Qualifications
  • Degree/Diploma in Hotel Management or equivalent
  • Good communication and inter personal skills
  • Pleasing personality
  • Good computer knowledge
  • Able to work in shifts

Property: Hotel Bawa Intentional, Vile Parle (East), Mumbai
Primary Location: India-Maharashtra
Pay Basis: Monthly Indian Rupee (INR)
Schedule: Full-time
Job Level: Hourly/Entry Level Employee
Job: Guest Service Operations
Job Category: Front Office

To apply send resume to: careers@bawagroup.in

To know more contact career department at: 09930145112

Job Description
  • Processes reservations by mail, telephone, or central reservation systems referral.
  • Processes reservations from the sales office, other hotel departments, and corporate.
  • Knows the type of rooms available as well as their location and layout.
  • Knows the selling status, rates, and benefits of all packages plans.
  • Knows the credit policy of the hotel and how to code each reservation.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Determines room rates based on the selling tactics of the hotel.
  • Prepares letters of confirmation.
  • Communicates reservation information to the front desk.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Understands the hotel's policy on guaranteed reservations and no-shows.
  • Processes advance deposits on reservations.
  • Tracks future room availabilities on the basis of reservations.
  • Helps develop room revenue and occupancy forecasts.
  • Prepares expected arrival list for front office use.
  • Assists in preregistration activities when appropriate.
  • Monitors advances deposit requirements.
  • Handles daily correspondence. Responds to inquires and makes reservations as needed.
  • Makes sure that files are kept up to date.
  • Maintains a clean and neat appearance and work area at all times.
  • Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
  • Walk around with the client and ensuring that they secure whatever services they are in need of.
  • Getting information about areas of interest in order to target more clients in particular seasons.
  • Making arrangements for clients travel programs.
Other Duties
  • Attends and contributes to all training sessions and meetings as required.
  • Exercises responsible behaviour at all times and positively representing the hotel team and Bawa Group.
  • Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.
  • Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
  • Ensures high standards of personal presentation and grooming.
  • Responds to changes in the Front Office function as dictated by the industry, company and hotel.
  • Carries out any other reasonable duties and responsibilities as assigned.
Qualifications
  • Degree / Diploma in Hotel Management
  • Relevant work experience

Property: Hotel Bawa Intentional, Vile Parle (East), Mumbai
Primary Location: India-Maharashtra
Pay Basis: Monthly Indian Rupee (INR)
Schedule: Full-time
Job Level: Hourly/Entry Level Employee
Job: Room Reservation
Job Category: Reservation

To apply send resume to: careers@bawagroup.in

To know more contact career department at: 09930145112

Job Description
  • Serves as technical lead for the reservation team
  • Strive for excellence by motivating and coaching the team to deliver and maintain exacting service standards for all incoming customer contacts
  • Ensure a positive and engaging team environment that promotes excellent levels of attendance and limited attrition in a challenging and fast-paced reservation department
  • Use your existing team management experience to maximise the opportunities to influence the Reservation team to improve processes and find positive and innovative ways of working that make the team better and more efficient in what they do

You will be responsible to provide an excellent and consistent level of service to your customers.

Qualifications
  • Degree / Diploma in Hotel Management
  • Relevant work experience

Property: Hotel Bawa Intentional, Vile Parle (East), Mumbai
Primary Location: India-Maharashtra
Pay Basis: Monthly Indian Rupee (INR)
Schedule: Full-time
Job Level: Hourly/Entry Level Employee
Job: Room Reservation
Job Category: Reservation

To apply send resume to: careers@bawagroup.in

To know more contact career department at: 09930145112

 
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